Join Our team as a
Customer Service Rep

First things first:

• We love a strong can-do attitude: Be a passionate team player who focuses on whatever is necessary to meet the business goals
• We consistently achieve the highest standards in Our work: We find and implement a 1% improvement every day. We deliver results and solve the right problems, in the right way, and at the right time.

At MotionOps we Genuinely want to help Service Businesses make their lives easier, and their business more profitable. We want people to have a great experience dealing with service providers. We create an environment where everyone's ideas are heard and the best ones become drivers of innovation. If this resonates with you and you like making things that make a difference (and having fun doing it) we'd love to chat!

Things You Need To Know:

MotionOps is an end-to-end software for service contractors that completely digitizes their workflow. With its fully customizable features, it is designed to meet the unique workflows of different verticals within the Service industry.  What makes MotionOps stand out is the simple yet powerful user interface that can be used by just about anyone, from small to large enterprises.

Responsibilities

• Manage phone calls & Generate sales leads
• Answering customer inquiries and providing information about products or services.
• Addressing questions regarding account status, order updates, and general information.
• Handle customer complaints promptly, offer suitable solutions and alternatives, and follow up to ensure satisfaction.
• Communicating with customers through various channels (Phone Calls & Emails)
• Providing essential technical support and troubleshooting for products or services.
• Process refunds and ensure a smooth customer experience.
• Gathering and documenting customer feedback.
  
• Reporting recurring issues or concerns to management for improvement.
  
• Providing essential technical support and troubleshooting for products or services.
  

Skills & Qualifications:

• 2+ Years Of proven experience in customer support or as a Client Service Representative.
• Willingness to analyse and understand the Industry
• Basic technical skills for handling customer inquiries related to products or services.
• Strong phone contact handling skills and active listening
• Familiarity with CRMs
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
  
• High school diploma